1. Introduction
1.1 Agent Vision ("we", "us", "our") is a trading name of Agent Works Ltd, a company incorporated and registered in England and Wales (Company No. 12155803), whose registered office is at Parkhill, Walton Road, Wetherby, LS22 5DZ.
1.2 These Terms and Conditions (the "Agreement") govern the business‑to‑business relationship between Agent Vision and you (the "Client", "you", "your"). By placing an order through our website or by telephone, you agree to be bound by this Agreement.
1.3 You consent to us delivering services and related materials electronically where required to perform our obligations under this Agreement.
2. Services
2.1 Agent Vision provides a "business‑in‑a‑box" solution for individuals establishing an independent letting and/or estate agency business. Services may include training materials, documentation, websites, proprietary software, hosting, and ongoing support.
2.2 The services provided are limited to those expressly described at the time of purchase and are subject to this Agreement.
3. Intellectual Property and Copyright
3.1 All materials supplied by Agent Vision, including but not limited to training documents, software, databases, operating manuals, and website content, are protected by copyright and other intellectual property rights.
3.2 You may not copy, reproduce, publish, distribute, sublicense, or otherwise make available any such materials without our prior written consent.
3.3 Names, logos, branding, and images identifying Agent Vision or third parties are protected by copyright and trademark laws and may not be used without prior written permission from the relevant rights holder.
4. Confidentiality
4.1 Each party shall keep confidential all Confidential Information received from the other party and shall protect it using at least the same degree of care it applies to its own confidential information, and no less than reasonable care.
4.2 You agree not to disclose, copy, or exploit our proprietary working methods, systems, marketing strategies, processes, or procedures obtained through our materials, software, or services.
4.3 Confidential Information may be disclosed to employees, affiliates, or professional advisers on a need‑to‑know basis, provided they are subject to written confidentiality obligations.
4.4 You may not sell, gift, licence, or transfer any of our materials or services to any third party without our prior written consent.
5. Fees, Billing, and Payment
5.1 Fees are charged per branch and at the rates displayed on our website at the time of purchase or renewal, plus VAT where applicable.
5.2 Where services are billed monthly, the first monthly payment shall be due one (1) calendar month after the date of purchase. Subsequent payments shall be taken monthly in advance.
5.3 Services may alternatively be billed on an annual prepaid basis, as selected by you at the time of purchase or renewal.
5.4 Where services are billed annually, the full annual fee is payable in advance on the applicable commencement or renewal date.
5.5 You must maintain a valid automatic card payment or direct debit authority at all times. Invoices will be issued electronically to your registered email address.
6. Annual Term, Renewal, and Refunds
6.1 Where services are billed annually, this Agreement shall continue for a minimum term of twelve (12) months from the commencement or renewal date (the "Annual Term").
6.2 Annual services automatically renew for successive twelve (12) month terms unless cancelled in accordance with clause 16.
6.3 Notice of cancellation for annually billed services must be received in writing no later than one (1) calendar month before the relevant renewal date.
6.4 If valid notice is not received within this timeframe, the service will renew automatically and the full annual fee will remain payable.
6.5 No refunds, credits, or pro‑rata reimbursements will be provided for any unused portion of an Annual Term once the renewal date has passed.
7. IP Address Allocation
6.1 An IP address may be assigned to your website as part of our hosting services.
6.2 IP addresses remain our property and may not be transferred. We may change an IP address where reasonably required (for example, due to server upgrades) and will take reasonable steps to minimise disruption.
7. Backups and Data
7.1 You are responsible for maintaining secure and up‑to‑date backups of all website content, data, and records.
7.2 We perform routine server backups. Restoration requests following accidental deletion may be subject to a reasonable fee, notified in advance.
7.3 Where data loss is caused by us or our service providers, we will use reasonable efforts to restore the data, but do not guarantee successful restoration.
7.4 Our liability for data loss is limited to the fees paid for the relevant hosting service. We strongly recommend maintaining independent backups.
8. Hosting Services
8.1 Hosting is provided on an unlimited basis subject to a fair usage policy aligned with the typical requirements of an average letting or estate agency.
8.2 Hosting must not be used for unlawful purposes, bulk storage, or activities that place excessive load on servers.
8.3 Where usage exceeds fair limits, we will notify you and allow at least fourteen (14) days to remedy the issue or agree alternative arrangements.
8.4 Continued breach may result in suspension or termination of hosting services with reasonable notice.
8.5 We aim for server uptime of 99.9% but do not guarantee uninterrupted service due to third‑party dependencies. Remedies are limited to reasonable corrective action or service credits at our discretion.
9. Support
9.1 Support is available by email and telephone between 9:00am and 5:00pm (UK time), Monday to Friday, excluding public holidays.
9.2 Support requests must be submitted from your registered email address. You should consult the operating manual before contacting support.
9.3 Excessive or improper use of support may result in support being limited or declined.
9.4 We provide assistance in relation to our systems only and do not offer general IT or personal device support.
10. Domain Names
10.1 We may attempt to register domain names on your behalf but do not guarantee availability or acceptance by registries.
10.2 You confirm that any domain name used does not infringe third‑party rights and that you have authority to use it.
10.3 You are responsible for renewing domain registrations. Services will continue to be billed even if a domain expires.
11. Links to Our Website
11.1 We may include links to our affiliated websites by default. You may request removal of such links at any time.
12. DNS Changes and Transfers
12.1 Requests to amend DNS settings or transfer domains may incur an administration fee of £40 plus VAT, confirmed in advance.
12.2 You must back up all data before any transfer. Upon completion of a transfer, your services with us will terminate and associated data will be securely deleted.
13. Acceptable Use and Compliance
13.1 We may suspend or terminate services immediately if we reasonably believe they are being used unlawfully.
13.2 You are responsible for ensuring compliance with all applicable laws, including consumer protection and estate agency legislation.
13.3 You agree to indemnify us against all losses, costs, and claims arising from your breach of this Agreement or applicable law.
13.4 Certain features may require third‑party services (such as Google Maps APIs). You are responsible for compliance with third‑party terms and usage limits.
14. Intellectual Property Protection and Indemnities
14.1 All intellectual property rights in our systems and services remain with us. You must not reverse‑engineer, decompile, or attempt to extract source code.
14.2 Each party indemnifies the other against claims arising from its own acts or omissions in connection with this Agreement, to the extent permitted by law. This clause survives termination.
15. Limitation of Liability
15.1 Nothing in this Agreement limits liability for death, personal injury, fraud, or fraudulent misrepresentation.
15.2 Our total liability arising out of or in connection with this Agreement shall not exceed the fees paid by you in the three (3) months preceding the event giving rise to the claim.
15.3 We are not liable for indirect, consequential, or economic losses, including loss of profit, revenue, goodwill, commissions, or data.
15.4 All implied warranties and conditions are excluded to the fullest extent permitted by law.
15.5 You acknowledge that these limitations are reasonable in a business‑to‑business context.
16. Notices and Cancellation
16.1 All notices must be in writing and sent from your registered email address to [email protected] or such other address as notified.
16.2 Subject to clause 5A, services may be cancelled by giving at least one (1) calendar month’s written notice.
16.3 Cancellation takes effect at the end of the applicable billing period and does not entitle you to a refund of fees already paid.
17. Force Majeure
17.1 Neither party is liable for failure or delay caused by events beyond reasonable control.
17.2 If such delay continues for more than sixty (60) business days, either party may terminate the Agreement on five (5) business days’ written notice.
18. Waiver
18.1 A waiver is effective only if in writing and does not affect other rights or remedies.
19. Governing Law and Jurisdiction
19.1 This Agreement is governed by the laws of England and Wales.
19.2 The courts of England and Wales have exclusive jurisdiction.
20. Severance
20.1 If any provision is held invalid or unenforceable, it shall be severed and the remaining provisions shall continue in full force.
20.2 The parties shall negotiate in good faith to replace any severed provision with one reflecting the original commercial intent.
21. Variation
21.1 We may update these Terms to reflect changes in law, technology, or business practices. Updates will be notified by email.
21.2 Variations take effect when issued by us in writing.
22. Entire Agreement
22.1 This Agreement constitutes the entire agreement between the parties and supersedes all prior arrangements.
22.2 Neither party relies on any statement not expressly set out in this Agreement, except in cases of fraud.
23. Assignment and Third‑Party Rights
23.1 You may not assign or transfer this Agreement without our prior written consent.
23.2 We may assign, transfer, or subcontract our rights and obligations at any time.
24. Disclaimer
24.1 Our materials are provided for general business guidance only. You operate your business at your own risk and should seek independent legal advice.
24.2 Optional services such as SEO are provided on a best‑endeavours basis and do not guarantee specific outcomes or rankings.